Return Policy

Information on Available Plans:
We offer a variety of protection plans to help you get just the right coverage for your specific product. Our protection plans include:

Accidental Damage
Drops and spills are the two main causes of damage to electronic devices. With our Accidental Damage Protection plan, drops and spills are covered along with damages from normal wear and tear.

Replacement plans
Designed for hardware under $500, these plans provide assurance that if your product fails during the manufacturer’s warranty, you can bring it in and we’ll take care of it.

Protection Plans with Accidental Damage and Handling Coverage
Not only is your small electronic device protected against the added expense of parts and labor to repair it, but it also includes in-store service or shipping to and from the authorized repair center. If it becomes un-economical to repair during the coverage period, it may be replaced free of charge with a comparable item.

Assurance Protection Plan
It’s your choice, based on your equipment and your needs. Our Sales Representatives have all of the details, including costs.

Whichever plan you choose, your help Center protection plan will be working for you long after the manufacturer’s limited warranty has expired. For only pennies, you can protect your investment and make repairs a breeze.*

If one of these plans doesn’t sound like exactly what you need, don’t worry! We have a full selection of protection plans available at the store. A Sales Associate would be happy to assist you in determining which plan would be the best fit for you.

We’ve got everything

We do our best to make sure everything works perfectly, but if it doesn’t our Customer Services Team are here to help and can find the best solution to your problem. All of our products are covered by our 1-year product guarantee as a minimum. This means that if there are any problems in the first 12 months or within any extended guarantee period due to no fault of your own we’ll fix it, exchange it or failing that offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.

   Faulty product?

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed. This includes an assessment of faulty drones. If we verify a manufacturer’s fault we will repair or replace where we are unable to offer a repair or replacement we will issue a refund. If the fault is not a manufacturer’s fault we offer a chargeable repair service.

   Mind you 

Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.

If goods are being returned by post, Cashpriseplaza may refuse the return of an item if it is not accompanied by a returns authorization number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorization number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

   Changing of mind? 

With our 30-day money-back policy on all our new products if you change your mind within 30 days just return the product to us in an as new condition unused and resalable, including all packaging, instructions, and accessories with proof of purchase and we’ll give you an exchange or refund.

What can I return?

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by CASHPRISEPLAZA  between November 1st and December 31st can be returned until January 31st.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does CASHPRISEPLAZA offer replacements and exchanges?

Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

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