We do our best to make sure everything works perfectly, but if it doesn’t our Customer Services Team are here to help and can find the best solution to your problem.All of our products are covered by our 1-year product guarantee as a minimum.This means that if there’s any problems in the first 12 months or within any extended guarantee period due to no fault of your own we’ll fix it, exchange it or failing that offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe.We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.
Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.This includes an assessment for faulty drones.If we verify a manufacturer’s fault we will repair or replace where we are unable to offer a repair of replacement we will issue a refund.If the fault is not a manufacturer’s fault we offer a chargeable repair service.
Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.
If goods are being returned by post, Cashprise may refuse the return of an item if it is not accompanied by a returns authorization number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorization number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
With our 30-day money-back policy on all our new products if you change your mind within 30 days just return the product to us in an as new condition unused and resalable, including all packaging, instructions and accessories with proof of purchase and we’ll give you an exchange or refund.